The Science of Pure Plant Healing

If you have any difficulties in the checkout process, you can always address our customer support department with your billing questions. Payment and Shipping Information NB: This terms of this Payment and Shipping Information form part of the Pure Plant Healing (‘we’ or ‘us’) terms and conditions. PAYMENT 1. How to pay us You can pay us in a number of ways including: - Credit card: We will require additional information for fraud detection and authentication purposes and if we do not receive it the order will be cancelled. - Instant EFT - Debit card - Direct bank deposit - Installment sale - Pure Plant Healing Vouchers and coupons: Discount or Free Delivery We do NOT accept payment by: - Cash on delivery 2. Specific warranties you make when making payment If you are using a credit or debit card, you warrant (guarantee) that: - You are authorized to use the credit or debit card, and - There are sufficient funds for the order. If you are using a direct bank transfer, then you warrant (guarantee) that you will make the payment within 24 hours from when the order is placed. If your payment is not reflected within this time the order will be cancelled. Our banking details are: • Company: Pure Plant Healing (Pty) Ltd. • Acc: 1052631100 Bank Name: Capitec Business • Branch Code: 45105 If you are paying by means of a voucher or coupon then you warrant (guarantee) that: • The voucher or coupon has not been redeemed (used) before • The voucher or coupon is still valid (i.e. it has not expired) • You have not provided the voucher or coupon to anyone else Vouchers and coupons are subject to further restrictions, particularly regarding their ability to be exchanged for cash. Please read our terms and conditions for a list of the restrictions. 3 Errors in purchase prices While we take every effort to ensure that the prices reflected on our website are accurate, it is possible that there can be some errors about the purchase price. If we have made an error relating to the purchase price, we will refund the purchase price to you as set out in our Returns Policy. We will not be responsible for any obvious errors in the purchase price on our website. SHIPPING AND DELIVERIES 4 Shipping / delivery methods Aside from electronic goods or services (like music or an ebook) our goods are delivered by means of: • Courier • Collection from a courier collection point 5 Changing of delivery address We use a third-party courier to get the goods to you and so for security reasons we cannot change the shipping address once the order has been processed, so please make sure the shipping address is correct. 6 Shipping / delivery costs The shipping or delivery costs will normally be shown as part of the cost of the order. If the costs are not mentioned, then the cost of delivery is included in your order. There are no delivery charges for electronic goods. 7 Delivery times Deliveries will be made [during business days (i.e. not on weekends or public holidays)] during business hours which are 08h00 to 17h00. Normally the information in the order will indicate how long it will take before your goods are delivered. If this information is not included, then the normal delivery times are 48 hours from the date of your order. If you have not received your goods 72 hours after we have acknowledged shipping your order, please contact us with your reference number so that we can help sort it out. 9 Incorrect goods delivered / broken goods delivered Please check the contents of your delivery as soon as possible (preferably when it is delivered) and report any damage / incorrect goods that you have received as soon as possible. Please remember to quote the order number so we can track your order and find out what went wrong. 10 Transfer of risk on delivery Once we have delivered the goods to you the risk in the goods passes to you. This means we are not responsible for any loss you may suffer if the goods are stolen or broken by you or someone who you give access to the goods and we are also not responsible for any damage or loss you suffer if you use the goods in a way they were not intended to be used or against the instructions. PLEASE READ THE INSTRUCTIONS on how to use the goods as they contain important warnings and safety information! 11 Inability to deliver If you, or someone authorized by you is not available at a particular delivery address then we will try and deliver the goods twice more. If we are still unable to deliver the goods, then we will cancel the order and refund the purchase price.